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Privacy Policy

At Gills Autos, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website: https://www.gillsautos.co.uk, contact us, or use our vehicle services.

1. Who We Are

Gills Autos is an independent garage based in the UK, offering MOTs, vehicle servicing, diagnostics, and repairs. This policy explains how we handle the personal data you provide to us, whether online or in person.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Full name

  • Contact information (email address, phone number)

  • Vehicle details (e.g. registration number, make and model)

  • Booking and service history

  • Payment details (processed securely via trusted third-party platforms)

  • IP address, browser information, and website usage data (via cookies)

If you contact us via online forms or email, we may also store the content of your message.

3. How We Use Your Information

We use your data to:

  • Respond to enquiries and booking requests

  • Manage and carry out MOTs, repairs, and servicing

  • Communicate reminders (e.g. MOT due dates) or updates

  • Process payments securely

  • Improve our customer service and website functionality

  • Comply with legal or regulatory requirements

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data under the following legal bases as outlined by the UK General Data Protection Regulation (UK GDPR):

  • Contract – to fulfil service bookings and provide requested vehicle services

  • Legal obligation – to comply with financial, regulatory, or motoring requirements

  • Legitimate interests – to ensure smooth business operations and customer service

  • Consent – where you opt in to marketing communication (if applicable)

5. Sharing Your Data

We only share your personal data when necessary, such as with:

  • Payment providers for secure transactions

  • MOT databases or vehicle compliance bodies (where required)

  • Law enforcement or government agencies if legally required

All third parties are expected to comply with relevant data protection regulations.

6. Data Security

We take data security seriously and apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, including compliance with tax, legal or insurance obligations.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion of inaccurate or unnecessary data

  • Object to or restrict certain processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us directly.

9. Cookies and Analytics

Our website may use cookies to enhance user experience and monitor site performance. These small files help us analyse web traffic and tailor our website to visitor needs. You can control cookie preferences via your browser settings.

10. Contact Us

If you have any questions or concerns regarding your personal data or this policy, please contact:

Gills Autos
Website: https://www.gillsautos.co.uk

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date of the most recent revision will be shown at the top of the page.

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